Bespoke Necklace, A Case Study
As you may know, I love working with you to create bespoke pieces. It’s such a special process and it’s an honour for me to be a part of it. If you've ever though about working with me on a custom piece, but want to know more about the process, I hope this helps.
Louise had found me via Instagram in October 2020 and wanted something special for a close friend as a Christmas gift. She absolutely loved the design of the large fluorite pendant, but it wasn’t quite what she was after. She simply sent me a message asking if it would be possible for me to create a custom piece with the same kind of design but smaller and to fit her budget.
Of course, this wasn’t a problem, I loved the idea of making that design on a smaller scale and I wanted to make sure she was getting what she wanted. We then discussed chain length and what size and type of stone she wanted and decided on a gorgeous rainbow moonstone. Once the stone arrived, I sent a photo to check that it was okay, and it was just right.
I made the new pendant and sent a photo to make sure everything was as she wanted. She was so polite in telling me that there were some details she wasn’t happy with and was extremely apologetic. I didn’t have an issue with this as I always want to make sure that my customers are 200% happy with what they are getting. So, I mocked up the changes and sent photos to triply make sure everything was okay. After being given the go ahead, the final pendant was made and was perfect.
"I just want to say a big thank you to Emily for making the perfect piece of jewellery for me to give to my friend as a Christmas gift this year. We discussed what I was wanting and Emily worked hard to get it just right for me. It's beautifully finished and took hardly any time at all. I would certainly recommend this independent business to anyone who wants that extra special purchase."
I was so grateful for her honesty, and I always do everything I can to make sure everything is perfect. My customers mean a lot to me and if they aren’t happy, neither am I. Making custom pieces is an absolute joy and knowing she was sending such a special gift really warmed my heart.
If you would like to work with me to create a really special piece, all you need to do is get in touch by clicking the button below.